FAQ

How Do I Place an Order?

We offer a secure ordering methods through our online checkout. 

Order online

Placing an order is safe, easy, and fast. You can check your order status and make changes every step of the way using the “My Account” or Favorites page.  

We typically ship approved orders within 3 to 5 business days from the date the order is confirmed. Please Note Large orders, Oversized Furniture, Custom Manufactured Wall Decor, Or Pre Orders will be Expected to Arrive 2-4 weeks after order placement or when scheduled. 

We take every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide with proof of the damage in detail as this will assist us in processing your order refund.

 

Orders Tracking

 

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.​

 

Note

 

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

3.Items that weighs less than 150lbs will be dispatched by UPS. While, items that are weigh more than 150lbs will be delivered by truck.


Will there be any delays in receiving my online order?

Due to the impact of COVID-19, associated safety measures and the recent increased order volume, there may be temporary delays beyond our standard shipping times.

If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to the shipping carrier.

Once the carrier receives the order, you will receive tracking info. Your order can be tracked in your account page.

 

Shipping & Delivery

We typically ship approved orders within 3 to 5 business days from the date the order is confirmed. Please note Large orders, Oversized Furniture, Custom Manufactured Wall Decor, Or Pre Orders will Expected to Arrive 2-4 weeks after order placement.

 

Order acknowledgements are prepared and emailed at the time of order confirmation.

Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. 

If lift gate, residential, or inside deliveries are needed, We must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate. If such notification is not provided, the customer’s credit card will be billed for the additional charge