- White Glove Gold (additional $139):
Gold service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (Example: will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. Not available for RTA (Ready to Assemble) knock down furniture.
- White Glove Platinum (additional $159):
Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (example: pieces will be screwed or bolted together, set pieces next to each other, on top of each other or minor bed assembly). The shipper will also remove and dispose of all packaging. Include up to 30 min of assembly and set up. Not available for RTA (Ready to Assemble) knock down furniture.
- White Glove Platinum Plus (additional $249):
Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. Include up to 90 minutes of minor assembly and set up. Example: most dining chairs, tables, beds, desks will be fully assembled. Not available for RTA (Ready to Assemble) knock down furniture.
In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services. When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2- to 5-hour window, Monday through Friday during regular business hours. Saturday deliveries are not always possible.