Kalalou

Standard Delivery – FREE

Delivery Method: Driveway or doorstep delivery (front porch for UPS small parcel).

Tracking: Tracking and shipping notifications provided as soon as your order ships.

Scheduling & Signature: No appointment or signature required.

Carrier: Most small decor and furniture items ship via UPS standard shipping. Expedited shipping is available at an additional cost.

Note: Standard delivery does not include installation, assembly, or packaging removal.

Threshold Delivery – $50.00

Delivery Method: Items delivered to the first dry area inside your home or garage.

Access Requirement: Please ensure that items will fit through all necessary entryways (doors, stairways, hallways).

Scheduling: Appointment scheduling is included.

Signature: Required upon delivery.

Note: Unpacking, assembly, and trash removal not included.

White Glove Delivery – $100.00

Delivery Method: Delivered to the room or outdoor area of your choice.

Service Includes:

Appointment scheduling and a 30-minute call-ahead.

Visual inspection of packaging.

Two-level walk-up access.

Placement of item(s) in your desired location.

Unpacking and light assembly (up to 30 minutes).

Complete packaging removal.

Scheduling: You will receive a call 2–3 days prior to your delivery to confirm your 4-hour delivery window.

Signature: Required at the time of delivery.

Rescheduling: If you need to change your appointment, please contact us at least 24 hours in advance (Monday–Friday, 7:00 AM – 7:00 PM PST) to avoid additional fees.

Note: White Glove does not include extensive assembly. Please contact us directly for special requests.

Free White Glove Delivery – Orders $2,000+

Enjoy complimentary White Glove Delivery on any item or order valued at $2,000 or more.

Service Includes:

Pre Inspection for any damage on box

Delivery to your room of choice

Unpacking and placement

Light assembly (if applicable)

Removal of all packaging materials

Appointment & Signature Required

Lead Times

Estimated shipping times are provided on each product page. Some items, particularly made-to-order or bespoke pieces, may have extended lead times. You will receive updates and tracking information once your order ships.

Delivery Restrictions

We currently ship within the contiguous United States. For shipments to Alaska, Hawaii, or international destinations, please contact us at support@rossifurniture.com.

Customers are responsible for ensuring that items will fit through doorways, hallways, and stairwells prior to delivery.

Delays & Special Requests

Due to the handcrafted nature of many of our pieces and ongoing global shipping fluctuations, occasional delays may occur. Our team will communicate proactively should any issues arise.

For delivery modifications or special accommodations, please reach out to us at support@rossifurniture.com prior to shipment.

If you have any questions about our shipping services or would like assistance selecting the right option for your order, please contact us at support@rossifurniture.com or call (888) 588-1308.

Defective & Damage Quality Concern Policy

Many of our pieces are crafted from natural materials and made by hand. These elements are what give each item its distinctive character, depth, and individuality—but they also mean no two pieces are exactly alike.

Natural Materials & Expected Variations

Products made from natural stone, marble, wood, and handcrafted materials will inherently feature variations that are not considered defects, including but not limited to:

• Marble veining, tonal shifts, mineral deposits, seams, and natural fissures
  
• Visible joints, pattern inconsistencies, and organic movement within the stone
  
• Wood grain variation, knots, color changes, and natural markings
  
• Expansion, contraction, or minor cracking in wood over time due to environmental conditions
  

These characteristics are part of the material’s authenticity and are celebrated as part of the design.

Damage Upon Delivery

If your item arrives with significant damage, such as major cracks, structural issues, or clear defects beyond natural variation:

• You must notify us at the time of delivery or within 48 hours of receipt
  
• Failure to report damage within this timeframe may limit or prevent our ability to file a claim with the manufacturer or carrier
  
• Please retain all packaging and provide photos to support your claim
  

We work closely with our vendors and carriers to resolve issues promptly, but timely reporting is essential.

Pre-Order Review & Inspection

For natural stone and wood products, we strongly recommend reaching out prior to placing your order. Our team can:

• Review material expectations and variations in detail
  
• Provide guidance on what to expect based on the specific piece
  

Care & Maintenance Support

To preserve the beauty and longevity of your piece, we are happy to provide follow-up care and maintenance guidance tailored to your item. Natural materials require thoughtful upkeep, and proper care will enhance their durability and appearance over time.

Currently we are only shipping to USA and Canada.

Lead times vary by item. In-stock pieces ship within 2–7 days. Custom and made-to-order pieces typically ship in 8–12 weeks (occasionally longer for specialty finishes). Our team will provide updates throughout the process.

Due to the handcrafted nature of many of our pieces and ongoing global shipping fluctuations, occasional delays may occur. Our team will communicate proactively should any issues arise.

 If you have any questions about our shipping services or would like assistance selecting the right option for your order, please contact us at support@rossifurniture.com or call (888) 588-1308.

Note: Signature required for proof of delivery. Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

• Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
• Orders sent via a White Glove Service are delivered on average 2-4 weeks after the order leaves the factory.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.

When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery.

Returns, Restocking Fees & Pickup Coordination

Non-custom, non-clearance items may be returned within 14 days of delivery for a refund. Please note the following conditions apply:

• A 20% restocking fee will be deducted from the refund
  
• Return shipping costs apply and will be deducted from the final refund amount
  
• Original outbound shipping charges are non-refundable
  

To ensure proper handling, Rossi Furniture will coordinate the return pickup on your behalf. Please note:

• Arranging pickup, securing carrier availability, and obtaining shipping quotes may take time
  
• Customers must allow a reasonable processing window for logistics coordination
  

Return Requirements

All returned items must meet the following criteria:

• Must be in new, unused condition
  
• Must be returned in original packaging, including all materials and components
  
• For items delivered via white glove service, you must retain all original packaging at the time of delivery in order to be eligible for a return
  
• Items not meeting these requirements may be denied or subject to additional deductions