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• We typically ship approved orders within 3 to 5 business days from the date the order is confirmed. Please note Large orders, Oversized Furniture, Custom Manufactured Wall Decor, Or Pre Orders will Expected to Arrive 2-4 weeks after order placement. 
• Order receipts are prepared and emailed at the time of order confirmation. Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. ​If lift gate, residential, or inside deliveries are needed, We must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate.
• Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the delivery truck into your house. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment.

• White Glove Gold (additional $139):
  

Gold service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (Example: will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. Not available for RTA (Ready to Assemble) knock down furniture.

• White Glove Platinum (additional $159):

​Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (example: pieces will be screwed or bolted together, set pieces next to each other, on top of each other or minor bed assembly). The shipper will also remove and dispose of all packaging. Include up to 30 min of assembly and set up. Not available for RTA (Ready to Assemble) knock down furniture.

• White Glove Platinum Plus (additional $249):

​Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. Include up to 90 minutes of minor assembly and set up. Example: most dining chairs, tables, beds, desks will be fully assembled. Not available for RTA (Ready to Assemble) knock down furniture.

In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services. When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2- to 5-hour window, Monday through Friday during regular business hours. Saturday deliveries are not always possible.

Placing an order is safe, easy, and fast. You can check your order status and make changes every step of the way using the “My Account” or Favorites page.  

​We offer a secure ordering methods through our online checkout. 

Please Note :

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

3. Items that weighs less than 150lbs will be dispatched by UPS. While, items that are weigh more than 150lbs will be delivered by truck.

You will be sent at least 2 emails for each order you place:​Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.​