Refund policy
At Rossi Furniture, every piece is thoughtfully curated and often handcrafted. We encourage all customers to carefully review product dimensions and specifications prior to purchasing. By placing an order, you agree to the terms outlined below.
Return Authorization Required
All returns must be pre-approved.
To initiate a return, please submit a request to support@rossifurniture.com within 30 days of delivery.
Return requests received after 30 days will not be accepted.
Once your request is submitted, our team will review the information and provide further instructions if approved. Unauthorized returns will not be accepted.
Return Eligibility
Approved returns must meet all of the following conditions:
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Item must be in 100% brand-new, unused condition
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Must be factory sealed, with all original packaging, parts, instructions, and accessories intact
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Item must show no signs of wear, installation, or assembly
Returns that do not meet these requirements will be refused.
Important Exclusions
No Returns Due to Size or Fit
It is the customer’s responsibility to measure doorways, stairwells, elevators, and intended spaces prior to purchase.
Items returned due to improper measurements or size incompatibility are not eligible for refunds and will only be issued as store credit, less applicable delivery and restocking fees.
Final Sale Items
All Final Sale merchandise is non-returnable and non-refundable.
Return Fees & Shipping
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Customers are responsible for all return shipping costs
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A 20% restocking fee applies to approved returns
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If returning under the reason code “Changed Your Mind,” both return shipping and restocking fees will be deducted from your refund
Refunds are issued only after the item is received and inspected at our warehouse.
Natural Materials Disclaimer
Many of our pieces are handcrafted using natural materials. Variations such as irregular textures, distressing, oxidations, and color fluctuations are inherent characteristics of artisan craftsmanship and are not considered manufacturer defects.
Custom & Special-Order Merchandise
Custom or special-order items are made to your specifications and submitted for production at the time of purchase.
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A 50% deposit may be required and is non-refundable
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These items cannot be canceled, returned, or exchanged unless there is verified manufacturer defect or transit damage
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If refused or returned after delivery, a 50% restocking fee will apply
Damaged Items
Please inspect your order immediately upon delivery.
Any damage must be reported within 14 days of delivery. Claims submitted after this window will be considered acceptable variances and are not eligible for return or exchange.
If damage is confirmed, we will work with you toward a resolution. If you elect to return a damaged item, the purchase price, taxes, and delivery fees will be refunded.
Credits & Refunds
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Refunds are issued to the original form of payment
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Taxes paid will be refunded
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Delivery fees are non-refundable, unless the item is confirmed defective or damaged in transit
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Merchandise returned or exchanged for reasons other than defect or damage is subject to:
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20% restocking fee
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Return shipping fees
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Items returned due to size or fit will be refunded only as store credit
For white-glove pickups, refunds are processed once merchandise is received and inspected at our warehouse. Depending on location, processing may take up to 30 days.
If you have any questions prior to ordering, our team is happy to help ensure the perfect fit for your space.