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Our bespoke pieces are thoughtfully created just for you—featuring tailor-made configurations, premium fabric selections, and personalized finishes. These items are crafted to your exact specifications and are not regularly stocked in our warehouse.

Each order is placed directly with the manufacturer and typically takes 6 to 10 weeks to complete, depending on material availability and production scheduling.

Fabric Approval Process

To ensure your full satisfaction:

• A fabric swatch will be provided

• A custom 3D model will be generated

• Final written approval is required before production begins

Once approved, the order is final and cannot be canceled, modified, or refunded.

Project Discount Available

Working on a design project? Enjoy 15% off custom upholstered merchandise when the item is used in a qualified project. Please speak with your sales consultant for eligibility and details.

Down Payment & Availability

All custom orders require a 100% down payment at time of purchase.

Availability is not guaranteed until confirmed by the manufacturer. If the item becomes unavailable, we will issue a full refund.

Cancellation & Return Policy

Custom upholstered merchandise is FINAL SALE and not eligible for return or exchange.

Warranty Coverage

All custom pieces include a standard 1-year limited manufacturer’s warranty.

Optional extended protection plans are available for purchase at the time of sale.

Need Assistance?

• For design and order inquiries: support@rossifurniture.com

• Business Hours: Monday–Friday, 8:00 AM – 5:00 PM PST

Shipping Policy

At Rossi Furniture, we offer flexible shipping options designed to accommodate your needs. Please review the details below to determine which service best suits your order.

Standard Delivery – FREE

Delivery Method: Driveway or doorstep delivery (front porch for UPS small parcel).

Tracking: Tracking and shipping notifications provided as soon as your order ships.

Scheduling & Signature: No appointment or signature required.

Carrier: Most small decor and furniture items ship via UPS standard shipping. Expedited shipping is available at an additional cost.

Note: Standard delivery does not include installation, assembly, or packaging removal.

Threshold Delivery – $50.00

Delivery Method: Items delivered to the first dry area inside your home or garage.

Access Requirement: Please ensure that items will fit through all necessary entryways (doors, stairways, hallways).

Scheduling: Appointment scheduling is included.

Signature: Required upon delivery.

Note: Unpacking, assembly, and trash removal not included.

White Glove Delivery – $100.00

Delivery Method: Delivered to the room or outdoor area of your choice.

Service Includes:

Appointment scheduling and a 30-minute call-ahead.

Visual inspection of packaging.

Two-level walk-up access.

Placement of item(s) in your desired location.

Unpacking and light assembly (up to 30 minutes).

Complete packaging removal.

Scheduling: You will receive a call 2–3 days prior to your delivery to confirm your 4-hour delivery window.

Signature: Required at the time of delivery.

Rescheduling: If you need to change your appointment, please contact us at least 24 hours in advance (Monday–Friday, 7:00 AM – 7:00 PM PST) to avoid additional fees.

Note: White Glove does not include extensive assembly. Please contact us directly for special requests.

Free White Glove Delivery – Orders $2,000+

Enjoy complimentary White Glove Delivery on any item or order valued at $2,000 or more.

Service Includes:

Delivery to your room of choice

Unpacking and placement

Light assembly (if applicable)

Removal of all packaging materials

Appointment & Signature Required

This service ensures that your luxury piece arrives perfectly presented and ready to enjoy.

Lead Times

Estimated shipping times are provided on each product page. Some items, particularly made-to-order or bespoke pieces, may have extended lead times. You will receive updates and tracking information once your order ships.

Delivery Restrictions

We currently ship within the contiguous United States. For shipments to Alaska, Hawaii, or international destinations, please contact us at support@rossifurniture.com.

Customers are responsible for ensuring that items will fit through doorways, hallways, and stairwells prior to delivery.

Delays & Special Requests

Due to the handcrafted nature of many of our pieces and ongoing global shipping fluctuations, occasional delays may occur. Our team will communicate proactively should any issues arise.

For delivery modifications or special accommodations, please reach out to us at support@rossifurniture.com prior to shipment.

If you have any questions about our shipping services or would like assistance selecting the right option for your order, please contact us at support@rossifurniture.com or call (888) 588-1308.

Note: Signature required for proof of delivery.Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the amount of time your order will be in transit once your order has left the factory.

• Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
• Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the factory.

PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.

When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be required to make an appointment for delivery.

If you’re not satisfied, let us know within 30 days after you receive your order by emailing support@rossifurniture.com— we'll then coordinate a pick up, ship the product back and, once it's received by us in good condition, issue you a refund.

Return requests must be received within 30 days after delivery.

Upon receipt of your request, all information will be reviewed and further instruction will be provided upon issuance of the request. Any merchandise received for return or exchange must be in 100% brand new, factory sealed condition, with all original packaging and contents intact.  

Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories.

A refund will be processed after the items have been received in the warehouse and investigated.

Many of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses. sporadic oxidations, and color fluctuations. These are normal characteristics that will be affect the performance of your piece and are not considered a manufacturer defect.

In Case of Damage

It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be reported immediately. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded.

Credits and Refunds

Taxes paid will be refunded

Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit

A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Restocking fee does not apply to Non-Furniture Items as defined above

Refunds will be issued in the original form of payment. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.